A chatbot is an artificially intelligent software (usually an AI) program which can simulate a chat session (or a chat in chatbot mode) in real-time via chat messaging programs, chat sites, online applications or even through the phone. But from a technological standpoint, such a chatbot only represent the first stage of a complex question answering system leveraging Artificial Intelligence (ANI). It can also be defined as a system that can mimic and/or increase the productivity of chat operators through tools like artificial intelligence, text processing, and knowledge extraction from chat conversations.
The primary goal of most chatbot developers is to provide their clients a chatbot platform that will allow them to seamlessly expand the enterprise’s existing chatbot network by adding more chat Bots, as well as enable the client to add custom-made chat bots that are specified according to the client’s specific requirements. This way, chatbot platforms allow chatmasters to not only extend the existing chatbot network but also to add, delete or edit chat Bots, as well as monitor chat sessions and responses from chat Bots. For example, a travel agency may want to add a chatbot that provides personalized travel tips to customers who book their trips using its interactive travel partners’ features.
The second goal is for chatbot marketing software developers to facilitate the social interaction between chat Bots and their clients. It goes without saying that once you have your own chatbot platform, you can invite other chat Bots to chat with your customer base, and they will happily join your chat community and contribute to your business. The more that chat Bots contribute to your business, the better it becomes for your brand, service or product. This is why chatbot marketing software developers are focusing on the social interactions that take place between chat Bots and their clients. They want chatbot platforms to foster mutually beneficial relationships and help their client’s businesses grow. Chat Bots that respond to customer inquiries are especially important because they let their customers feel like they are an important part of a business or product, and chatters can ask their chatbot questions that may be hard or even impossible to answer, such as how to obtain a certain service or product.
For example, when a chatbot marketing software application is being used by an insurance company to generate leads for its agents, the chatbot will look for relevant information from the site and deliver relevant answers to those questions. The insurance company’s agents may be interested in learning how to obtain the same level of service that they would get over the phone, for example. The chatbot marketing software will provide that information and then connect the agent with the customer base that it was designed to support.
Another example of chatbot marketing software that uses a messaging system to enhance a business’ online presence is a messenger chatbot. A messenger chatbot is a unique type of chatbot that does not perform any of the traditional customer relationship management functions. Instead, this type of chatbot marketing software allows the business owner to focus their time and energy on actually building the business. For example, instead of having to go through the usual customer screening processes, the user of the chatbot marketing software can send out one line of text to their customer and that chatbot will forward that message to all of their customers, automatically.
In addition, because these chatbots are not actual humans, they can be programmed to behave in any manner that enhances the customer experience. For example, if a business owner wants to promote a product by adding a chatbot to their sales chatbot network, they can instruct the chatbot to greet each new customer by name, show them the logo of their company whenever they chat, and then repeat this process after each chatbot that they have placed into the sales chatbot network. A human agent can never do this. This is because no real human can keep up with the frequency, length, and variety of things that a chatbot will say or do in any given chat session.
In addition, these chatbots are very easy to program, requiring only a minimal amount of training to get them going. The original creators of chatbot technology quickly realized that there were plenty of benefits to be had from using chat Bots as opposed to real people. That’s why so many businesses are using chat bots today. Even though there are many benefits to using cutbacks, some experts warn against relying too heavily on chat bots. They caution that the chatbot might become dependent on the customer and lose their sense of individuality and personality, or even forget their own name at crucial times, which could cause customer confusion.
Despite the concerns of some experts, chatbot technology is still growing exponentially every year. It is anticipated to reach $20 billion by the end of the decade. Additionally, artificial intelligence and chatbot technologies are set to benefit both individuals and larger companies alike. Chat Bots allow businesses to take on more clients, it reduces their cost of doing business, and it eliminates much of the mundane, tedious, and potentially boring aspects of hiring and supervising virtual assistants. Chat Bots and artificial intelligence will most likely continue to make advancements, bringing us closer to a world where cutbacks can replace real people.